Faq

Check-in is from 14:00, check-out is by 12:00 (noon).

Standard Rate: The cancellation (or amendment) is free of charge 3 days prior to the date of arrival. The cancellation (or amendment) made 2 days prior to the date of arrival has a cancellation fee of 50% of the first one night room rate. The cancellation (or amendment) made later than the above time or no-show has a cancellation fee of 100% of the first one night room rate. Non Refundable Rate: For the non refundable bookings, no cancellation or changes are possible.

We do have both numberous International TV channels and HDMI ports behind the TVs.

Smoking is not permitted in any guest rooms, including vaporizers and e-cigarettes.

We regret that we do not have a child rate. Children aged ten and above are charged at the same rate as adults. Children aged nine and under are free of room charge to use the same bed with adults.

We regret that there is a step at hotel entrance, and bathroom.

Shampoo, body soap, conditioner, toothbrush set, comb, and cotton set are available in each room. Bath towels, face towels, and bath mat are also fulfilled in your room every day.

Our breakfast (with an extra charge) can be ordered by 20:00 of the previous day. You can enjoy a leisurely breakfast in your room, delivered at the time you specify (around 7:00, 8:00, and 9:00).

We offer the seasonal complimentary drink from 6:00~23:00 at the lobby.

We regret that we can store the luggage only on the check-in date, during the stay, and on the check-out date.

We offer free rental 4G SIM for our valued guests during the stay. However, the number is limited and this service is unable to reserve. Please confirm with our staff when you desire.

Our staff will offer the newest tour information and book for you when you desire. Please feel free to contact our front desk at least one day before.

We regret there is no service as above in our hotel. However, we are willing to search and inform you if you desire.

We accept cash, credit card (VISA, MASTER, JCB), and domestic bank transfer.

We offer free laundry service (wash and dry only, no iron) every day. Please leave the washing in the laundry basket before noon. Our staff will wash, fold and return your laundry in the evening of the same day.

Please keep your valuables at front desk if you desire.

Please contact our front desk for more information.

Deluxe Front rooms have a big window with city park view. Standard, Deluxe Back and Executive rooms have a window with view to next door.

We are afraid that all the windows should not be opened due to security reasons.

Taxi is the best way for tourists to visit us. It takes around 150,000 VND for one Grab taxi, or 220,000 VND for a normal taxi from the airport to our hotel.

We do not have any on-site parking. Temporary parking is possible under your consideration. The front desk will provide information about nearby paid parking lots.

Lost and found items will be handled appropriately by the management team and will be stored within 1 month. Please note that food and beverages may be disposed of on the same day for safety and hygiene reasons. In the interests of the privacy of our guests, the hotel will not contact the owners of lost property, with the exception of certain valuable items. For more information, please contact the hotel.